Skip to content

Privacy policy

The English version of "Datenschutzerklärung" was translated by means of DeepL.

This is the privacy policy of this dental practice (hereinafter we/us). The following privacy policy applies to the use of our website as well as our offered dental services (in particular your treatment/examination with us) and our other contracts. This privacy policy informs you as a patient or visitor of our website about the collection of personal data during the use of our website and our services. By using this website, you consent to the processing of your personal data in accordance with this Privacy Policy.

In principle, our dental practice offers its services in Switzerland and is aimed at Swiss residents.


Contact details

Your data will be processed by us. The contact person (jointly responsible person) regarding the purpose and means of processing on our part is: PD Dr. med. dent. Sven Mühlemann, Rennweg 58, 8001 Zurich ( Please send your requests in writing or by e-mail to the above address.


Data acquisition

Personal data is collected that you or your dentist provide to our dental office, e.g. through the documents of assignment by your dentist/doctor, by filling out the registration form/health questionnaire, telling the patient's story.

Certain types of personal data are considered "sensitive" under data protection law, e.g. health data such as symptom descriptions, diagnoses, laboratory results, medications and other biometric characteristics. Depending on the constellation, other categories of personal data mentioned may also include such particularly sensitive personal data (e.g. information on religious affiliation in the master data for your treatment needs). As a rule, we only process particularly sensitive personal data if it is necessary for the provision of a service, if you have provided us with this data of your own accord, or if you have consented to the processing by us or your referring dentist/physician. We assume that you have given your consent if we receive data from your referring dentist/physician. We may also process particularly sensitive personal data if this is necessary to uphold the law or to comply with domestic or foreign legal provisions, if the data concerned has obviously been disclosed to the public by the person concerned or if the applicable law otherwise permits its processing.

Every time the website is accessed, data is collected that is technically necessary. For example, the type of browser used, the operating system used, the date and time of access, an Internet protocol address (IP address), and the name and URL of the file accessed may be collected.


Data processing purposes

Your data will be processed for the purposes of fulfilling our services. In addition, there are other purposes:

  • For the purpose of communicating with you, e.g. responding to inquiries

  • To manage contractual relationships, e.g. to provide medical, radiological and pharmaceutical services

  • For the functioning of practice operations such as IT, websites, accounting, etc.

  • To maintain the contractual relationship

  • On the contractual relationship of employees

  • So that action is taken in compliance with the law, industry standards, etc.

  • For legal proceedings or investigations

  • To ensure the safety

  • For the administrative actions and management

  • For the instructions, further education and training of employees, who are in principle subject to the duty of confidentiality


Duration of storage

Your data will be retained for 20 years since your last treatment. The retention period is a mandatory legal obligation of the dentist and cannot be changed.


Disclosure of data to third parties and processors

To the extent necessary for the operation of our dental services (in particular for your benefit), we disclose data to the companies entrusted with the operation and processing of the services provided by us. When processing your data, they may be disclosed to the following third parties:

  • Pre- and post-treatment physicians, health professionals and hospitals on request

  • Health insurance companies, insurance companies and offices (Office for Supplementary Benefits for AHV/IV, Social Welfare Office) in particular for the assessment of benefit obligations

  • Service providers (some of whom process your data on our behalf) such as IT/web providers, intraoral scanner manufacturers, support companies, dental laboratories for the manufacture of dental prosthesis products, lawyers for legal issues.

  • Authorities at home and abroad due to legal obligations

The respective service providers are bound to our standards under data protection law via legal provisions, a contract for commissioned processing, or on the basis of contractual provisions, or are authorized to process personal data via the use of standard contractual clauses recognized by the FDPIC.


Disclosure of data abroad

It is possible that your data may be transferred to and processed and stored in countries within the EEA as part of legal or contractual processing (e.g. IT support, cloud solutions, etc.) and, in exceptional cases, in any country in the world. If the transfer, processing and storage of your data takes place in a country without sufficient data protection, this is done on the basis of contractual guarantees, which are reported to the FDPIC. However, standard contractual clauses drawn up or recognized by the FDPIC are used, which is why the notification requirement does not apply.


Revocation or limitation of your consent

You have the right to withdraw or limit your consent. Such a change is valid if it is made in writing (not by e-mail) and applies from receipt for the processing of data in the future. Rights not based on consent (e.g. legal or contractual rights) remain unaffected by the revocation.


Cookies and other services

Our dental practice may use cookies on its website. Cookies contain a so-called cookie ID, a unique identifier of the cookie, which assigns web pages and servers to a specific Internet browser. A specific internet browser can be recognized and identified via this unique cookie ID.

We only use technically necessary cookies, so-called "session cookies", which do not contain any personal data.


Data security

To ensure your rights, your data is protected against unauthorized access, changes and loss. We use technical and organizational measures (e.g. access restrictions or back-ups) for this purpose. The technical and organizational measures to be selected are generally based on the risk. The requirements for data security in accordance with the Data Protection Act (DSG) and the Data Protection Ordinance (DSV) are observed.

You acknowledge and agree that we may exchange data with you via email, SMS or other digital applications without encryption.


Contact form

The data you enter will be stored for the purpose of individual communication with you. For this purpose, it is necessary to provide an e-mail address as well as your name and telephone number. This serves the assignment of the request and the subsequent response to the same. The provision of your personal data is voluntary. However, we can only process your request if you provide us with your name, e-mail address and the reason for the request.


Your rights

Based on the Data Protection Act, you have various rights, such as the right to information. To assert your rights, please contact us.


Applicable law and place of jurisdiction

This Privacy Policy and the contracts concluded based on or in connection with this Privacy Policy are governed by Swiss law, excluding any conflict of law provisions. The place of jurisdiction is at the registered office of the dental practice.


Final provisions

Should individual parts of this data protection declaration be invalid, this shall not affect the validity of the rest of the data protection declaration. We can adapt this data protection declaration at any time without prior notice. The current version published on our website shall apply.